We strive to provide excellent services to our clients. When an appointment is made, that time has been set aside for you and when it is missed, that time cannot be used to treat another client who needs our services. Our cancellation policy provides us with the time to inform guests on our waiting list of any availability and are also designed to protect our team from any lost business.

To provide the best service possible, we promise to give you our full and undivided attention, we offer a strictly one-to-one service. For us to continue to offer such a high-quality service we need your help. If you need to change or cancel your appointment, we ask you to give as much notice as you possibly can, but we request a minimum of 48 hours’ notice.

You can cancel your appointment by emailing to sirmasseur@gmail.com or calling/texting 07913029336.

• If your appointment is cancelled with more than 48 hours notice and you have paid a booking deposit, your deposit will be fully refunded or transferred to any new appointment that you make.
• If your appointment is cancelled with 24-48 hours notice, a charge of 50% of the total appointment value will be applied.
• Any cancellation made with less than 24 hours notice shall be charged the full price of the booking.
• Non-arrival without notice: a charge of the total value of the booking will be applied.

If you arrive late for your appointment, we will do our best to deliver your full appointment slot time but please bear in mind this may not be possible and your full appointment fee will stand.