Cancellation policy

We strive to provide excellent services to our clients. When an appointment is made, that time has been set aside for you and when it is missed, that time cannot be used to treat another client who needs our services.

To provide the best service possible, we promise to give you our full and undivided attention, we offer a strictly one-to-one service. For us to continue to offer such a high-quality service we need your help. If you need to change or cancel your appointment, we ask you to give as much notice as you possibly can, but we request a minimum of 24 hours’ notice.

All appointments cancelled on the day are subject to a £15 late cancellation fee and no-show appointments will be considered a missed appointment and a full standard fee will be charged.

If a client has a missed appointment, an invoice will be created, and the client may not be rescheduled for future appointments until this outstanding amount has been paid in full.

If you arrive late for your appointment, we will do our best to deliver your full appointment slot time but please bear in mind this may not be possible and your full appointment fee will stand.